Coaktion is a Brazilian technology company focused on the success of customer experience. We are experts in customer service, passionate about technology and people.
This Policy applies to every website belonging to the companies described in Annex I (indicated as “Company” or “Companies”).
User: every private individual who uses or visits websites provided by Coaktion and its brands declare to be over 18 (eighteen) years old, to be emancipated and fully capable for civilian acts, or if they are entirely or partially incapable, they must be properly represented or assisted.
Personal Data: any information provided to and/or collected by Coaktion and/or its brands, by any means which:
- identify or, when used in combination with other data, identifies an individual; or
- it can be derived into a personal individual’s identification or contact information.
Personal data might exist in any media or format, including electronic or computerized records and physical files. Personal data, however, does not include business phone, business mobile number, business address, generic business e-mail (that is, one that does not use as its prefix or suffix the user’s name).
Purpose: the goal which Coaktion aims to reach by collecting and processing your personal information.
Requirement: the justification (according to the Brazilian Law nº 13.709/18) of why collecting personal data is strictly necessary to reach Co. Aktion’s purpose, avoiding excessive collection.
Legal Bases: legal reasoning (aligned with Purpose and Requirement) which makes legit the treatment of personal data for a given purpose previously defined and specified by Coaktion.
Agreement: definite and unequivocal authorization given by the user, owner of the personal data, to Coaktion to treat their personal data following a previous described purpose, using the necessary legal bases if there is a demand of definite authorization by the entitled.
Collection and use of personal information
This policy applies to every user and potential user of services provided by Coaktion, including users of websites or other media operated by Coaktion. It summarizes how information can be collected, produced, received, classified, used, accessed, reproduced, transmitted, distributed, processed, filed, stored, eliminated or controlled; how the data collected can be modified, communicated, transferred, diffused or extracted, also including information of personal identification, based on the applicable legal bases and on every existing privacy law and laws of data protection.
Updating and supplying correct data to our websites when subscribing bears in user’s sole responsibility. If you wish, you (the user) can update and correct data, or cancel your subscription by sending us an e-mail to email@example.com.
The user is aware that they consciously and voluntarily supply personal data and other information. When the user subscribes and/or fills out forms provided by Co. Aktion, including the websites it operates, certain personal data requested are kept secret and will be used solely for the purpose that motivated the subscription, as described below:
|PERSONAL DATA||PURPOSE||LEGAL BASES||LEGAL FOUNDATION|
|Name, E-mail, Phone, Position and Company||To access content and to receive promotional material, Coaktion Aktion requests the User to provide their name, e-mail, phone, position, and name of the company where they work. Coaktion may send e-mail marketing to the User. Personal data collected will not be used to send any kind of SPAM; and under no circumstance, Co. Aktion will share those data with its business partners without previous warning or without receiving specific consent.||
|I agree to provide information, such as my name, e-mail, phone position and name of the company I work for, to access the material available on the website, besides of receiving Newsletters, e-mail marketing and other promotional material sent by Coaktion. I am aware that my personal data is provided by me from my free will, and they will not be used in other ways apart from the ones specified in this document.|
|Name, E-mail, and Curriculum||I agree to provide my name, e-mail, and other information from my curriculum to Co. Aktion’s HR area to allow me to apply to the vacancies made available by Coaktion My personal data will be used to allow me to take part in the recruitment process.||Consent||I agree to provide my name, e-mail, and other information from my curriculum to Coaktion’s HR area to allow me to apply to the vacancies made available by Coaktion. I am aware that my personal data will be used to allow me to take part in the recruitment process and, if I am hired, those data might be used to elaborate my Work Contract.|
|Name, Last name, E-mail, Phone, Name of the company where you work, number of employees of the company, position in the company||If the User wants to contact us through the Coaktion contact page, we will need to collect name, surname, e-mail, telephone number, company name, number of employees and position in order to contact us again and meet your expectations.||
|I agree to provide my name, e-mail, and my phone to Coaktion to get in touch with me. I agree to provide my name, e-mail, and my phone to Co. Aktion to get in touch with me. I am aware that those data are used only for the ends herein specified.|
If we identify any violation of data, we will report the fact, up to 48 hours, to the local organs of controls (being Brazilian organs of control, or organs of control of the European Union, in case of European Users, and the United States, in case of American users), as well as provide immediate notice, without any delay (sending by e-mail with return receipt), to the affected individuals (Users).
Users might request copies of the personal data being stored and processed by us in a usable format, as well as information on the storage and processing of their data: retention time, contact information of the responsible for the organization’s personal data, justification for keeping personal data stored. Requests might be made to DPO – Data Protection Officer by sending an e-mail to firstname.lastname@example.org.
You (User) might request, at the end of the relationship between you (User) and Coaktion, or at any time, to remove your consent for the treatment of your personal data or for the final exclusion of the data you might have provided, by sending an e-mail to Coaktion, except in the hypothesis of mandatory guard of information, in accordance to the Brazilian Law nº13.709/18 (LGPD – Lei Geral de Proteção de Dados Pessoais – General Law of Personal Data Protection).
To keep the security and the protection of Users’ information on our websites, we use the Communication Protocol (https) and the SSL method to encrypt all kinds of communication between you (User) and our applications and database.
Applications and databases of our websites are hosted in an external environment, in AWS Cloud Architecture, which follows the best practices of the market in information protection and security. We will never send an electronic message requesting the installation of software in our Users’ computers or on any mobile device.
Judicial Order: Coaktion might share information if there is a judicial order issued in notices, notifications, or judicial letters.
With Customer/User authorization: If information must be shared, we will send the User a notification by email requesting their approval.
Sharing data for statistical purposes: Data collected from the Users might be used to create statistic reports without any identification or
individualization of its origins.
Information collected might be share by Coaktion:
With partner companies, when the information is needed for suitable service provision to the customer, the object of its activities;
To protect Co. Aktion’s interest in any kind of conflict;
If there is a judicial decision or request by the competent authority.
However, we elucidate that your information might be shared with companies providing the technological and operational infrastructure needed for Coaktion’s operations, such as payment intermediates and Cloud storage providers.
In compliance with the applicable regulation regarding personal data treatment, Coaktion respects and guarantees to the User the possibility of presenting requests based on the following rights:
- Confirmation of treatment existence;
- Access to data;
- Correction of incomplete, incorrect, or outdated data;
- Anonymization, blocking, or elimination of unnecessary, excessive data or data treated in disagreement;
- Portability of your data into other service or product providers, followed by a definite request of the User;
- Elimination of data treated with the User’s consent;
- Obtaining information on public or private entities with which Coaktion has shared your data;
- Information on the possibility of not consenting, as well as being informed about consequences, in case of negative;
- Revocation of consent.
If you have any request, complaint, or want to get in touch with our DPO – Data Protection Officer, send an e-mail to email@example.com.
Cookies used in this website might be set by our website or by third-part websites. Those cookies might be “session” or “persistent”:
- Session cookieis are temporary, and it is automatically deleted when the user closes the browser.
- Persistent cookieis are stored in the User’s terminal until a certain date.
We might also collect specific information from mobile devices which access our websites. Besides, we store some information automatically received whenever you (User) interact with our website. Internet Protocol (IP), the kind of browser, and the pages seen in our websites are some examples of such collection, which happen by means of cookies. All information collected in our websites are stored and protected by us.
We do not include third-party publicity on our website. We use segment cookies only for our own analytical means. We use third-party cookies to gather and collect information on our website’s audience and to offer advertising for the target audience on third-party websites. We might use personal data collected by our cookies to identify the User’s behavior and to show content and offers according to their profile. Performance cookies used in this website do not collect personal data.
Other cookies might collect personal data (including information of cookies inserted in our ads in third-party websites):
- When the user is subscribed.
- When we send e-mails to segmented target audiences with web beacons, cookies, or tracking technologies, we know if you opened, read, or deleted a message.
- When you click on a link in an e-mail marketing sent by Co. Aktion with log cookies of visualized pages and content downloaded from our websites, the same happens even if you did not subscribe to our website.
Here there is a list of the kinds of cookies used on our website:
Strictly necessary cookies
Those cookies are essential for our website pages to be correctly loaded, allowing you to navigate on our websites and to use all functionalities.
They help us understanding how visitors interact with our website pages, supplying with information about the areas visited, the time spent in the visit, and any problems faced, such as error messages.
They allow our website pages to record and store your choices to allow you a more customized experience. They also allow Users to watch videos and use social media tools, field for comments, forums, among others.
They are used to provide content that is more relevant and that matches your interests. They can be used to present more customized advertising. They allow measurement of publicity campaigns’ effectiveness. Yet, those cookies might be used to show the websites the User visited and Coaktion may share that information with third-parts, such as publicity agencies hired.
Social Network Plug-in Content Sharing Cookies
Cookies defined by services such as Facebook Connect, or Twitter Button allow social media users to share the content of our website in those networks.
Cookies used to store URL of the page previously visited, allow tracking users navigating inside and outside the website. If you click on a Coaktion ad on a website that is not Coaktion‘s, a cookie might be used to identify the website where you navigate to guarantee that our ads are efficiently broadcasted and to verify if they are not been seen.
If you do not want to get cookies from our website, you may disable them at our consent management banner, when accessing the website for the first time. You can modify our consent at any time, following the same path, that is accessing our website’s Preference Center.
You can also set your browser to refuse or to be notified when receiving any cookies, and you will be able to accept or reject them. There is also the possibility of setting your browser to deactivate cookies To do so, follow the instructions according to your browser:
- If you use Internet Explorer <https://support.microsoft.com/en-us/windows/delete-and-manage-cookies-168dab11-0753-043d-7c16-ede5947fc64d#:~:text=In%20Internet%20Explorer%2C%20select%20the,box%2C%20and%20then%20select%20Delete.>
- If you use Mozilla Firefox <https://support.mozilla.org/en-US/kb/clear-cookies-and-site-data-firefox>
- If you use Apple Safari <https://www.apple.com/legal/privacy/en-ww/cookies/>
- If you use Google Chrome <https://support.google.com/accounts/answer/32050?hl=en&co=GENIE.Platform%3DAndroid>
Questions and contact
Contact data of data protection officer (DPO)
According to the Brazilian General Law of Personal Data Protection (LGPD), the person responsible for this function, must be a channel of communication between Coaktion, the personal data holders and the supervisory authorities (the main one is ANPD – Brazilian National Authority for Data Protection). It is of their full responsibility to provide mapping, register and adequacy of every Coaktion business processes, ensuring compliance with principles, rights, and other guidelines and standards according to Brazilian Law nº 13.709/18 and according to other applicable laws.
AKTIE PARTICIPAÇÕES LTDA. (Coaktion)limited company based at Rua Manoel Coelho, nº 676, sala 710, Centro, in São Caetano do Sul, São Paulo – Brazil, Zip code: 09510-101, under Brazilian National Legal Entity Register CNPJ/ME nº 33.108.579/0001-60, with its articles of incorporation duly filed at Board of Trade of São Paulo (JUCESP) under Business Registration Identification Number NIRE 35231427106 (“Society”).
AKTIE NOW SERVIÇOS TECNOLÓGICOS E EMPRESARIAIS LTDA., limited company based at Rua Manoel Coelho, nº 676, sala 710, Centro, in São Caetano do Sul, São Paulo – Brazil, Zip code: 09510-101, under Brazilian National Legal Entity Register of the Ministry of Economy (“CNPJ/ME”) nº 24.552.976/0001-35, with its articles of incorporation duly filed at Board of Trade of São Paulo (“JUCESP”) under Business Registration Identification Number (NIRE) 3522978790 (“AKTIE NOW”).
DROZ TECNOLOGIA DA INFORMAÇÃO LTDA.limited company based at Rua Manoel Coelho, nº 676, sala 710, Centro, São Caetano do Sul, São Paulo – Brazil, Zip code: 09510-101, under Brazilian National Legal Entity Register CNPJ/ME nº 30.488.257/0001-03, with its articles of incorporation duly filed at Board of Trade of São Paulo JUCESP under Business Registration Identification Number NIRE 35230962628 (“DROZ”).
MYPBX SERVIÇOS E TECNOLOGIA LTDA.limited company based at Rua Manoel Coelho, nº 676, sala 710, Centro, São Caetano do Sul, São Paulo – Brazil, Zip code: 09510-101, under Brazilian National Legal Entity Register CNPJ/ME nº 10.717.581/0001-30, with its articles of incorporation duly filed at Board of Trade of São Paulo JUCESP under Business Registration Identification Number NIRE 35223070113 (“MYPBX”).
2LISTEN TECNOLOGIA DA INFORMAÇÃO LTDA.limited company based at Rua Manoel Coelho, nº 676, sala 710, Centro, São Caetano do Sul, São Paulo – Brazil, Zip code: 09510-101, under Brazilian National Legal Entity Register CNPJ/ME nº 33.943.115/0001-79, with its articles of incorporation duly filed at Board of Trade of São Paulo JUCESP under Business Registration Identification Number NIRE 35231667859 (“2LISTEN”).