Inside the CX
News, content, and what is being said about us.
Why customer experience has become a priority in companies?
The customer experience, or Customer Experience (CX), has been increasingly prioritized by businesses from all sectors. Proof of this is the Brazilian Customer Experience survey, developed in 2019, which shows that 49%...
What is NPS – Net Promoter Score?
Measuring customer happiness and satisfaction is extremely important for companies, especially for those that already know the value of good Customer Experience management. Therefore, the so-called satisfaction surveys...
News and shared knowledge
Want to follow our ecosystem?
Subscribe to our Newsletter.