Turn your CX digital transformation a reality

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Find in a single ecosystem all the experts and solutions needed to elevate your customer journey

Coaktion brings together companies, specialized services, proprietary and third-party digital tools to bring to life the digital transformation of your business and your customers’ experience

Here’s the knowledge and technology to design and guide your CX strategy. From planning to execution and monitoring

Serviços Especializados

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Aktie Now

Digital Products

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PeopleXperience

Partners

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Partners

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Experience the most admired
 brands on the market

Retail & eCommerce

Financial
Services

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Technology

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Logistics

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Unicorns

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Real results achieved with automation, personalization and omnichannel integration

Leverage the expertise of a partner who’s been making CX digital transformation happen for over 7 years

+300 clients

generating seamless, more humane and happier relationships

+100 thousand hours

of projects dedicated to the digital transformation of the CX

+100 million

consumers impacted by positive,
uncomplicated experiences

We are recognized with awards – year after year

2019

Premio_ABT_XIX

Gold in "Technological Innovations and Solutions Technology"

Gold for "Best Export Project"

2020

Regional Partner

SME Special Award #1

2021

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Fastest Growing Partner

GPTW

2nd Best companies to work at in SP

2022

Pequenas empresas grandes negócios

100 Startups to watch

1st place in Employee Experience

2019

Premio_ABT_XIX

Gold in "Technological Innovations and Solutions Technology"

2020

Regional Partner

2021

monday-partner

Fastest Growing Partner

2022

Pequenas empresas grandes negócios

100 Startups to watch

Gold for "Best Export Project"

SME Special Award #1

GPTW

2nd Best companies to work at in SP

1st place in Employee Experience

Stay up to date with the CX universe

How Customer Success can improve your customer experience

by | Oct 7, 2021 | Não categorizado | 0 Comments

If a company wants to generate customer satisfaction and loyalty today, it should certainly prioritize the concept of Customer Success, or customer success. This...

Why customer experience has become a priority in companies?

by | Oct 7, 2021 | Não categorizado | 0 Comments

The customer experience, or Customer Experience (CX), has been increasingly prioritized by businesses from all sectors. Proof of this is the Brazilian Customer...

What is NPS – Net Promoter Score?

by | Oct 7, 2021 | Não categorizado | 0 Comments

Measuring customer happiness and satisfaction is extremely important for companies, especially for those that already know the value of good Customer Experience...

Customer Experience: are we measuring the right metrics?

by | Oct 7, 2021 | Não categorizado | 0 Comments

It is no surprise that Customer Experience has become a priority in companies that aim to gain consumer loyalty. This strategy aims to offer the best customer...

Customer Centric: steps to adopt this strategy

by | Oct 7, 2021 | Não categorizado | 0 Comments

According to surveys, the customer experience has a higher decisive value than price or product quality for 8 out of 10 consumers. Another relevant fact is that 86% of...

Prepare for the future
of customer experience